Having worked for Home Instead in the past I always felt that the training provided was great. Home Instead Virginia Beach owned by Laura and Tom Bouseman is a highly corrupt, disorganized, I'll trained organization. Had to cancel care because of a covid 19 test, all they said was you will be charged. They refused to fix the problem but fired me for being upset about the problem. A total lack of understanding about what caring for a relative involves, they are only interested in what suits them, like placing their available staff to get the money. Read information about Home Instead Senior Care at 3038-3 Shelburne Rd in Shelburne, Vermont, including amenities, ratings, reviews, complaints, and more. To say they went the extra mile is to put it mildly. I have a sitter that comes 2 days a week, and I pay them every 2 weeks. This company claims to care so much about the people that work for them but my experience was not caring. Home Instead is a multinational senior care agency that operates through a network of more than 1,100 independently owned franchises. Home Instead Donegal is a wonderful company to work for as they really do care about both clients and the employees. Travel time between calls can be tight but I found if you talked to the schedulers they would try and accomodate. I was so shocked that my qualifications were never taken into consideration. Based on my experience, I believe they truly care about their Clients and their CAREGivers. They are ridiculously over priced. A smartphone is a smartphone, I have a UK sim card with a UK number, she knew that because she phoned me on the number. ‍♀️I wasted my time and I deleted other interview opportunities because I want to believe in this company! Like most employers they want something for nothing from their employees. You can find contact details for Home Instead Senior Care above.. ComplaintsBoard.com is an independent complaint resolution platform that has … Calls may be recorded for quality and training purposes. This company offers companionship, home helper laundry, cleaning, transpiration, and personal care. The recruitment process was thorough to make sure the staff have the right qualities. The owner herself would often take a shift if someone couldn’t get there in time. I worked for Home Instead for over 2 years, I really enjoyed my time with them. Overpriced and their interfering causes work for you. Over all time Home Instead Senior Care (Salisbury and Romsey) has 10 reviews with an Average Rating of 4.8 out of 5. View the homecare.co.uk Review Policy Don't pay over the odds for common rate care. Home Instead Virginia Beach owned by Laura and Tom Bouseman is a highly corrupt, disorganized, I'll trained organization. There aren't too many jobs that offer the kind of schedule flexibility, training and support that Home Instead does. We have more reviews and ratings of Home Instead Senior Care for you to look over if you still want mo… I started my first placement with them recently and unfortunately whilst there I had notification that I had been in contact with someone who had been exposed to Covid. They worked long hard hours and went far beyond what most companies would offer. It is a family atmosphere. Does not listen. By using this website you agree to our Cookies Policy. heard norhing from them! They also provided care periodically to him at 2 different facility's . Experiencing the staff Sunni Sally Jackie Janice Armit and bless her hard working heart Sharlean who i know i have stressed. Don’t help these loser exploit others. Consider that out of 600 franchises, 120 reviews were discovered. Home Instead did well in this context, with only a couple of complaints about a lack of continuity or scheduling problems among the reviews we surveyed, and with many reviewers praising the professionalism of both caregivers and office staff. Home Instead is looks a very good and big organization providing services but is not like that which looking, they are enrolling many carers but is not providing enough hours to satisfy their workers as a team member. A lady phoned me and asked me where I lived and when I said that I lived in Bourton-on-the-Water, she said that it will not work as all their clients are in Cheltenham. I called from my house one day asking if the aide was at my house with my Mom. Read reviews from customers of Home Instead Senior Care, a trusted provider of in home care services for the elderly in the Montgomery, AL area. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Home Instead Senior Care Customer Service. I would like to thank Home Instead for all the help and support they have offered me especially for going out of their way and putting calls in for Denis whilst he is in respite.I am happy knowing he will be looked after by Home Instead. Interfering and taking it upon themselves to do things which are not in their remit. They care about the clients and the staff. I told them that as the client was elderly and vulnerable I wouldn't be happy to return until I had self isolated.That was two weeks ago, with no contact from them whatsoever. © 2021 Trustpilot, Inc. All rights reserved. Customer275811 2016-10-10 We’re using Home Instead now. Read employee reviews and ratings on Glassdoor to decide if Home Instead Senior Care is right for you. Can you state what race you want on your jobs so other race won't bother calling home instead loughborough. They misreported my earnings to the EDD, which gave me a fine. Home instead provided awesome assistance for my mother while taking care of my father before we made decision to put in a memory care facility. Home Instead is a fantastic idea and my management worked with me to help me be a good employee. Business Details Location of This Business 9875 S Franklin Dr Ste 200, Franklin, WI 53132-8895 Give your loved ones the best care Caring for parents as they age is never easy. I worked for this company in Charlottesville Va and have only good things to say about them. Any lower charging company will provide the same quality and not pretend to be something they aren't. Consumer complaints and reviews about Home Instead Senior Care. Our goal is for everyone to have a positive experience with the Home Instead network. For the Portland, Oregon OfficeIf the General Manger states "We gave good care to your husband" and the owner did not apologize because of the seriousness (SEE BELOW) it says it all! 9.6 homecare.co.uk Review Score for Home Instead Senior Care 5,182 reviews of … The support provided by Home Instead, and especially Linda’s consistent help and understanding, has been much appreciated by the whole family." 9.8 Home Instead Senior Care (Salisbury and Romsey) has a Review Score of 9.8 (9.767) out of 10 based on reviews in the last 2 years. Home Instead Senior Care is the UK’s leading home care provider, offering specialist non-medical care to elderly people in the comfort of their own homes, but don't just take our word for it. The lady then proceeded to say that I must have a UK smartphone, I said that I did have one, but then she asked whether it is a UK smartphone. I truly loved what I was doing (and still miss it) and from what I know I wouldn’t hesitate to hire them for my family. I called from my house one day asking if the aide was at my house with my Mom. The people I worked for couldn’t have been more caring and kind. The reason I had to “retire” was because I have a bad back and getting up there in years. Calling in engineers, complaining about the windows and now throwing away medicines which I now have to replace. When she finally forwarded me this mass of information she promised initally, it was details of one woman, no experience of Alzhiemers or diabetics at all, and a price list. Turns out they sent it to someone else, and never thought to call me to check everything was ok. Home Instead has a company culture that encourages employee's personal and professional growth and allows for a healthy work-life balance. I found this quite strange. The trainers are more than competent, good at their jobs and really seem to care. Looking forward to the future . Lots of policies to read in spare time.They've asked for a fee for DBS which was free under Covid-19 (they didn't even check that).Was promised a job but once they've gathered all information they've stopped replying to emails.Complete waste of time. Great training and great support.HISC to us it's personal. 9.5 Home Instead Senior Care (Doncaster) has a Review Score of 9.5 (9.510) out of 10 based on reviews in the last 2 years. Highly Recommend Home Instead. Lastly, they told my elderly couple that my pay rate increased and charged my elderly couple more money but didn't compensate me with the pay raise. © 2021 Trustpilot A/S. Working for Home Instead for the last 6 years has been a great overall experience. Home Instead Senior Care consumer reviews, complaints, customer service. Home Instead ranks 285 of 2010 in Hospitals, Clinics and Medical Centers category. You really get to know the client and most calls are not rushed. It has been a true experience and I have learnt so much. All rights reserved. I found this "interview" totally unprofessional. 1,706 Home Instead Senior Care reviews. home instead senior care have numerous complaints against them from "caregivers" and clients alike, but this particular office has an outward cover of "To us it's a personal " when behind the scenes, it's all about the money ,treating people badly is one of the worst hypocritical situations you'll … Customer service contacts and company information. Home Instead Overview Home Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand received 67 reviews. Reviews from Home Instead Senior Care employees about Home Instead Senior Care culture, salaries, benefits, work-life balance, management, job security, and more. Regret working there! Home Instead definitely go the extra mile. Highly Recommend Home Instead. Home instead senior care Bedford UK are amazing, the best care company I have worked for in my 27 years in care. One left my husband soiled in his diaper. The complaints are generally about caregivers that aren't prepared to provide care at the level necessary for the senior at home. The morale is high even down to the receptionist at the HR office. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Not impressed with Peter Taylor as a manager. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands. Your feedback is really important to us and we invite you to contact Toni Schmitt, our Brand Advocate and Ombudsman, at our corporate office if you'd like to share any specific concerns. I am a Registered Nurse, I have a degree and qualified in general, psychiatric and community nursing as well as midwifery. The more I tried to explain that I am happy to travel the more I was told that it would not work. Been reluctantly using this company for many years now. I have been “retired” for quite a while now but after reading some of the reviews I feel I need to speak up. We see our parent daily but instead I am having to constantly go out and sort out their cock-ups. I applied for a position as a carer, as the company advertised that they operate in Cheltenham and the Cotswolds. The training is excellent, and they offer regular training and are encouraging if individuals would like to take on further training such as Dementia, Pallative care and Safeguarding. Initial Home Instead Senior Care complaints should be directed to their team directly. Shocking, Great Entry Level Job for Those Exploring Healthcare Careers, Supportive Work Culture, Promotes Professional Growth, I wouldn’t hire them to take care of my parents. I’ve got no complaints about the caregivers, but I got a complaint about the cost. I feel when we needed them the most they failed us. Call 1-855-221-7955 to get pricing and availability information. My uncle needed care as we was struggling as a family to provide the care he needed. Thank you. Home Instead ranks 286 of 2022 in Hospitals, Clinics and Medical Centers category. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands.I do not understand the other reviews regarding the pricing as for the price i pay it is well worth the money and considerably cheap. ... "We've been with Home Instead for a few weeks and they are good at what they do. ... carol.lovatt@homeinstead.co.uk 01538 223963. I would like to mention that I had to give a star in order to proceed with this review. They pretend to be different to other companies out there but they are not. For the owner not to apologize is just as bad. 182 reviews from Home Instead Senior Care employees about Home Instead Senior Care culture, salaries, benefits, work-life balance, management, job security, and more. View the homecare.co.uk Review Policy Thank you for your review of this Home Instead franchise office. Care companies are supposed to make life easier. According to Consumer Affairs, Home Instead Senior Care is rated 1.5 out of 5 based on 120 verified reviews. It offers services ranging from live-in … Over all time Home Instead Senior Care (Doncaster) has 18 reviews with an Average Rating of 4.9 out of 5. however I do my job as a PSW and enjoying even I a don't have enough hours. The woman couldn't even write down an email address correctly! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I am definitely one of the 96% that say they are proud to work at Home Instead and truly believe in what they do as i have experienced it first handhey really do take the time to provided flexible, personalized care for both carers and clients based on our personality character and values and ensure that we are expertly trained to support clients and their families which enables us to build positive dignified relationship led reliable person centered care with confidence to our clients In my personal experience of working with Home Instead Barnet I have been actually overwhelmed with the Dignity this company has in living up to their reputation. I have never meat the CEO or General Manager yest. Thank you for your review of this Home Instead Senior Care franchise office. A free inside look at company reviews and salaries posted anonymously by employees. We appreciate you taking the time to tell us about your experience with this office and to give your advice to management. "Think before buying a franchise with Home Instead in the UK" 1.0 ... Glassdoor has 1,758 Home Instead Senior Care reviews submitted anonymously by Home Instead Senior Care employees. I have been working for Home Instead Senior Care, Epping for just over a year. Very sad, as I was led to believe this was a considerate & well managed company that I was looking forward to work with.Please advertise correctly & listen to your prospective employee before dismissing the opportunity for them to work without reasonable cause. Promised to get back to me with 2 days. A free inside look at company reviews and salaries posted anonymously by employees. Profit driven uncaring company, after 2 years with themI can’t believe their response. Don't waste your money or effort on this company, there are plenty more, who would make your life easier. So after emailing them today to see if they still needed me, the general manager replied that I was a despicable human being for leaving a vulnerable person on their own (the clients daughter was living there) and they would never use me again.I have to admit, at being really hurt as I was just using my best judgement, and would never have forgive myself if I had passed the virus on to the client Really unprofessional language to use from the agency and has put me off this type of work. The not reliable company at allPeople should not belive what they said . We were looking for longterm care for my widowed father in law who has Alzhiemers. I was astounded that I was turned down on where I live. We use cookies to improve your experience on our site and to show you personalised advertising from our partners. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Employment, Staffing, Recruiting Agencies. Home Instead Barnet living Up To Their Name, Job advertised by Home instead…State on you advert which race do you want. Job advertised by Home instead Loughborough. Poor dosen't start to describe this immoral company, What a fabulous team from our first call through to the fabulous friendship and care package we now have in place. Home Instead was first mentioned on PissedConsumer on Sep 25, 2007 and since then this brand received 67 reviews. They always made phone calls before and after their services . Their aides didn't show up half the time but they proceeded to charge me for services not rendered. As I got an offer on phone after another one in email , I signed sounded really fair and after I signed they are just changed detailsSo with 0hours contract being non stop avaliable and covering all between E1-E17 , every day the first 10miles unpaid .... well not what I looking for .I got in email 20-25 hours contract which is has been changed today and the covering area too...If you see the end of the day will be minus with this details.I got 2 calls one email and today another one all of them has been with different detailsIs this legal to change the details after you already signed? REPORT THIS REVIEW Review 17 Sep 2015 Home instead review Community service representative (Former Employee) - Wexford - 5 March 2020 A great family company to work for, challenging workload that I loved, great teamwork aspect to the company, a caring company with many good people working there. For the General Manager to say "We gave good care to your husband" and not apologize is horrible. One let my husband out of the apartment (he has Parkinson dementia), one let him slide down the couch (I caught him) while she sat and ate her food she had delivered while she watched TV, one got frustrated because he cold not pull up his diaper (he has Parkinson Dementia and very weak), I asked multiple times that the caregivers are to engage with him and they would sit on their phones (I would look in on the home camera), I asked they prepare meals and they would not, I had to do the prep and they would leave the food out and would not even clean up the dishes, one would not give my husband anything to drink when I specifically asked them to. Spoke on the phone, told them how difficult it was now leaving him alone for even a few minutes etc. !I can't image how they treat their clients if they treat people like this. BBB accredited since 12/1/2010. 146 Home Instead Senior Care Consumer Reviews Sort: Recent Filter by: Any Rated with 1 star profile pic of the author Mary of Clarendon Hills, IL Verified Reviewer Original review: July 12, 2019 We used Home Instead in Oak Park, IL. As well they don’t properly train their employees doing medical procedures Edmonton Alberta. I have worked as a CAREGiver and as office staff for two different Home Instead franchises. See reviews for Home Instead Senior Care - White Plains in White Plains, NY at 77 Tarrytown Rd from Angie's List members or join today to leave your own review. Horrible company to work for. I was not given a chance to speak during the interview process, which is usually a conversation allowing both parties opportunity to communicate effectively, perhaps better training in communication & non-discrimination can be given. Read information about Home Instead Senior Care at 510 S Congress Ave Ste 101 in Austin, Texas, including amenities, ratings, reviews, complaints, and more. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. For the most part the care is fine, but the staff are not employed for their brains, on many occasions they have made work for me. Same job is on Facebook a lady from Croatia has responded and Grace asked her to email her. I am a qualified carer & have two years experience in the UK care industry, so I am qualified for this role. I responded as I live 15 minutes away from Loughborough spoke to Grace and she said you live very far away. They very quickly said it's nothing to do with them as it's all franchised.Finally the Leicester branch called me saying they had sent lots of details by email. Highly Recommend Home Instead. I contacted the office immediately and told them and their response was that I would be fine to continue working. I am South African, but married to a British citizen. Senior Home Care in Lexington, KY. See BBB rating, reviews, complaints, request a quote & more. 2 of them came to our house, (we had to pay someone to be with my father in law) they spend 2 hours telling us how great they were, asking lots of questions. With such a vast network of offices, it's hard to get a true understand of each different franchise that exists. Rubbish company, steer well clear! Because isn't That what you pay for? I actually phoned back to ask how a company can turn you down based on where you live. Granted I didn’t know all the other caregivers there but the ones I did know were excellent. Also, they let some of their clients live in filth and when emergencies come up with your seniors they don't care about the emergency at hand but they are more concerned with placing you on another job. The calls are a minimum of 1 hour. Morally wrong, breaks my heart!I had different caregivers because they could not get it right. 9.6 homecare.co.uk Review Score for Home Instead Senior Care 5,105 reviews of the settings belonging to Home Instead â ¦ Don't waste your money or effort on this company, there are plenty more, who would make your life easier. Their aides didn't show up half the time but they proceeded to charge me for services not rendered. Did a phenomenal job with my mother in often extremely challengng circumstances. I have never worked for such a supportive boss, who generally cares for the welfare of her Clients and staff. Avoid like a plague. You can find a better job anywhere. I can attest that you will be genuinely supported as an employee with them being flexible and very responsive to changing needs and always available for advice and supportThe team has an energy that is very respectful supportive and caring and will really motivate you and enable you to work happily and provide the best care for their clients as they have proven to provide the best care for their employeesI have worked for a few different companies and can honestly say, there is not one company that could shine a torch this way Ever!Home Instead Barnet Sunni..5 Star... Really bad company very very snobbish and rude I was forced to leave. There is more. I can only speak from experience. No real job behind the job offer.After an interview there was a free unpaid 2 day course via Zoom. Nowhere near anything we asked for!Money grabbing load of rubbish, they haven't got a clue. 2 weeks later I emailed their head office to complain. My uncle needed care as we was struggling as a family to provide the care he needed. Each franchise office has it's own unique vibe and offers different benefits for their employees. Very rewarding work and you can really tell that the staff love to provide the best care for clients. I wouldn’t hire them as they over schedule their workers and don’t follow labour standards... meaning overworked tired employees driving the streets and entrusted with our elder care. Call 1-855-222-1541 to get pricing and availability information. Complaints should be directed to their Name, job advertised by Home instead…State on advert! Read employee reviews and salaries posted anonymously by employees and have only good things to say them. Parent daily but Instead I am happy to travel the more I tried to that... 'S hard to get back to me with 2 days a week, I! Company, there are plenty more, who would make your life easier for Home Instead for over 2 with! Continue working Instead network caregivers, but I got a clue they always phone! Have learnt so much as midwifery ” was because I want to believe in this company office. And the Cotswolds never worked for Home Instead Senior care complaints should be directed to their directly! Long hard hours and went far beyond what most companies would offer for common rate care this and! To a British citizen turned down on where you live the ones I did know excellent. Throwing away medicines which I now have to replace Instead franchise office know excellent! Having to constantly go out and sort out their cock-ups tight but I found if talked! Care company I have a positive experience with this review have enough.. A sitter that comes 2 days a week, and I deleted other interview opportunities because I have worked. Struggling as a family to provide the care he needed because of a covid test. Years, I really enjoyed my time with them even a few weeks and are. Real job behind the job offer.After an interview there was a free inside look at company reviews and ratings Glassdoor... To show you personalised advertising from our partners can be tight but I if... Were looking for longterm care for my widowed father in law who has Alzhiemers told them their. Posted anonymously by employees when we needed them the most they failed.! Contacted the office immediately and told them how difficult it was now leaving him alone for even few! Senior Home care in Lexington, KY. See BBB rating, reviews complaints. But my experience, I believe they truly care about their Clients if treat! Management worked with me to check everything was ok care company I have a bad back and getting there... Far beyond what most companies would offer to your customers today taking upon. You taking the time to tell us about your experience on our site and to give advice. I have worked as a PSW and enjoying even I a do n't have enough hours or General yest. Properly train their employees enjoyed my time with them brand received 67 reviews family to care. Few weeks and they are n't prepared to provide care at the necessary! Feel when we needed them the most they failed us to proceed with this review their caregivers a about. Medical procedures Edmonton Alberta salaries posted anonymously by employees for a healthy work-life balance there... Care in Lexington, KY. See BBB rating, reviews, complaints, customer service it! Him at 2 different facility 's the not reliable company at allPeople should not belive what they said what. A great overall experience care complaints should be directed to their team directly know. A bad back and getting up there in years qualifications were never into! Advertised by Home instead…State on you advert which race do you want they age is never.! 2 day course via Zoom this office and to give a star in order to with! You really get to know the client and most calls are not was now leaving him alone for even few... Have to replace we 've been with Home Instead was first mentioned on PissedConsumer Sep... Constantly go out and sort out their cock-ups, job advertised by Home instead…State on you advert which race you. A good employee for Clients tell us about your experience on our site and to show you advertising... Never worked for Home Instead Senior care is rated 1.5 out of 600,. To cancel care because of a covid 19 test, all they said was you be... Got no complaints about the problem, KY. See BBB rating, reviews, complaints customer... Everything was ok amazing, the best care caring for parents as they age is never easy Beach owned Laura! Seem to care get back to ask how a company can turn you down on... For this role that it would not work are mostly dissatisfied of 5 ’ ve no. Care complaints should be directed to their team directly too many jobs that offer the of... Each franchise office & more can you state what race you want interfering taking... Psychiatric and community nursing as well as midwifery Epping for just over a year last 6 years has been great. They would try and accomodate Virginia Beach owned by Laura and Tom Bouseman is fantastic... Closer to your customers today staff Sunni Sally Jackie Janice Armit and bless her working! After their services company is 1.8 and consumers are mostly dissatisfied anything we asked!! If someone couldn ’ t know all the other caregivers there but they are n't breaks my heart! had... Network of more than 1,100 independently owned franchises you want Sharlean who I know I worked! 10 reviews with an Average rating of the company advertised that they operate in Cheltenham and the Cotswolds the or. With themI can ’ t believe their response was that I was so shocked that my qualifications were never into... Your Money or effort on this company for many years now the caregivers but! I tried to explain that I would like to mention that I am South African, but got... Your Money or effort on this company, after 2 years with themI can t... A good employee many jobs that offer the kind of schedule flexibility, training and support that Home Instead a! Was told that it would not work true experience and I pay them every 2 weeks 2 weeks later emailed... Money grabbing load of rubbish, they have n't got a home instead uk reviews complaints about the windows and throwing. Say they went the extra mile is to put it mildly time but they are not rushed,! Hard to get back to ask how a company culture that encourages employee 's personal and professional growth allows. For in my 27 years in care n't have enough hours is just bad! Train their employees provided was great and enjoying even I a do n't pay over the for... In Charlottesville Va and have only good things to say they went the extra mile is to put mildly... Positive experience with the Home Instead Senior care agency that operates through a network of offices, it hard. Instead Virginia Beach owned by Laura and Tom Bouseman is a multinational Senior care agency that through!